Protecting your privacy and information

Quadan Technology & Consult and its subsidiaries, affiliates, and associated entities ("Quadan", "we", "us", or "our") are committed to protecting the privacy and personal data of our customers, website visitors, users, employees, partners, and other individuals who interact with our services.

This Privacy Policy explains how Quadan collects, uses, stores, protects, and may disclose personal data when you access or use our websites, online services, mobile applications, desktop applications, embedded applications, training platforms, or other services provided by Quadan.

By accessing or using a Quadan website, online service, application, or other digital platform, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal data.

Quadan is committed to processing personal data in accordance with applicable data protection and privacy laws of Ghana, including the Data Protection Act, 2012 (Act 843).

Purpose

Personally identifiable information ("Personal Data") is information that can be used to identify or contact an individual. Personal Data that you choose to submit to us, or that is collected through your use of our services, is used to support and improve the relationship between you and Quadan.

Quadan processes Personal Data in accordance with applicable data protection and privacy laws in Ghana, including the Data Protection Act, 2012 (Act 843).

What We Collect and Why

How We Use Personal Data

Personal Data may be used to:

• Provide and administer our products and services.
• Respond to enquiries and customer requests.
• Manage customer and business relationships.
• Process registrations and service requests.
• Provide technical and customer support.
• Provide training and educational services.
• Improve our websites, applications, products, and services.
• Communicate important information relating to our services.
• Conduct surveys and research.
• Protect our systems, websites, applications, customers, and users.
• Meet contractual, legal, and regulatory obligations.

Legal Basis for Processing

Depending on the circumstances, Quadan may process Personal Data where:

• You have provided your consent.
• Processing is necessary to provide a service you requested.
• Processing is necessary to comply with a legal obligation.
• Processing is necessary to protect your vital interests.
• Processing is necessary for legitimate business interests, where permitted by applicable law.

Market and Marketing Communications

From time to time, Quadan may contact you with information about products, services, training programmes, events, industry developments, surveys, or other information that may be relevant to you.

Where required by applicable law, we will obtain your consent before sending direct marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting Quadan.

Sharing and Transfer of Personal Data

Quadan does not sell or lease your Personal Data. We may share Personal Data with trusted third parties where necessary to provide our services or fulfil legitimate business and legal requirements.

• Quadan subsidiaries and affiliated entities.
• Technology and hosting providers.
• Payment and communication service providers.
• Professional advisers and consultants.
• Government authorities and regulators where required by law.

Where third parties process Personal Data on behalf of Quadan, we will take reasonable steps to ensure that appropriate safeguards are in place.

Where Personal Data is transferred outside Ghana, Quadan will take appropriate measures to ensure that the transfer complies with applicable data protection requirements.

Data Retention

Quadan will retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations.

When Personal Data is no longer required, Quadan will take reasonable steps to securely delete, destroy, anonymise, or otherwise de-identify the information.

Security of Personal Data

Quadan takes reasonable technical, physical, and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration, loss, destruction, misuse, or other unlawful processing.

Security measures may include access controls, authentication, encryption, secure infrastructure, monitoring, employee awareness, and other appropriate safeguards.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Cookies and Similar Technologies

Quadan websites and online services may use cookies and similar technologies to improve website functionality, understand usage patterns, remember preferences, support security, and enhance your overall experience.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our websites.

Third-Party Websites and Services

Our websites, applications, or communications may contain links to third-party websites, applications, or services.

These third-party services are not controlled by Quadan, and this Privacy Policy does not automatically apply to them. We encourage you to review the privacy policies of third-party websites before providing them with your Personal Data.

Your Privacy Rights

Subject to applicable Ghanaian law, you may have rights concerning your Personal Data, including the right to:

• Request access to Personal Data held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of Personal Data where legally applicable.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Request information about how your Personal Data is processed.
• Lodge a complaint regarding the processing of your Personal Data.

Quadan may need to verify your identity before responding to certain requests in order to protect your information from unauthorised access.

Children's Privacy

Our services are primarily intended for businesses, professionals, customers, and other users who are legally able to use the relevant services.

We do not knowingly collect Personal Data from children in circumstances where such collection is prohibited by applicable law.

Changes to This Privacy Policy

Quadan may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable laws and regulations.

When changes are made, we will publish the updated Privacy Policy on our website and update the effective date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how Quadan handles your Personal Data, please contact us.

For matters relating specifically to data protection and privacy, please include "Data Protection Request" in the subject of your communication.

Data Protection Authority

Where you believe that your privacy rights have not been adequately addressed, you may have the right to contact or lodge a complaint with the relevant data protection authority in Ghana, including the Data Protection Commission, subject to applicable procedures and requirements.